Returns/Refund Policy
| Returns and exchanges |
We take every precaution to ensure the quality of our products, but in the unlikely event thatDamage during delivery or wrong productIf there is a defect due to our fault, we will accept returns and exchanges. We do not accept returns or exchanges due to customer reasons, such as differences in image or size. |
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| The wolf is dead |
Returns or exchanges will only be accepted if all of the following conditions are met:
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| If you cannot receive an exchange |
Exchanges will not be accepted if any of the following conditions apply:
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| How to return or exchange an item |
First,Contactfrom the inquiry form. After checking the situation, we will inform you of the return procedure. We cannot accept returns or returns without prior notification. |
| About refund |
Once the returned item arrives at our store and we check its condition,Credit card payment cancellation processRefunds will be made based on the above. Details of the refund method will be provided individually depending on the situation. |
| Return shipping costs |
If the item is defective or the delivery is incorrect, we will charge you the return shipping fee.Our company will bear the cost. We do not accept returns due to customer convenience. |
| Cancellation Policy |
We do not accept cancellations or changes to your order (ring size, base metal, etc.) after the order has been confirmed. Please check the details before placing your order. |
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03-6264-5541 [11:00-19:00, closed on Wednesdays]